Last updated: May 07, 2026
Haya Fashion is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you shop with us.
1. Information We Collect
We collect the following information when you use our services:
- Personal Details: Name, email address, phone number, and delivery address.
- Order Information: Products purchased, payment method, and order history.
- Technical Data: IP address, browser type, pages visited, and session data.
- Account Data: Login credentials (passwords stored securely as hashed values).
2. How We Use Your Information
Your information is used for:
- Processing and fulfilling your orders.
- Sending order confirmations and shipping updates.
- Responding to your customer service inquiries.
- Sending promotional emails (only if you opt in).
- Improving our website and personalizing your experience.
- Fraud prevention and security monitoring.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share limited data with:
- Courier Partners: Your delivery address and contact info for order fulfillment.
- Payment Processors: Secure payment gateways (bKash, Nagad, SSL Commerz) — we do not store card details.
- Legal Authorities: When required by law or court order.
4. Cookies
We use cookies to enhance your shopping experience. These include:
- Essential Cookies: Required for the website and cart to function.
- Session Cookies: Maintain your login state.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
You can disable cookies in your browser settings, but this may affect site functionality.
5. Data Security
We implement industry-standard security measures to protect your data:
- All passwords are stored using bcrypt hashing — never in plain text.
- Payment information is processed through PCI-compliant gateways.
- SSL/HTTPS encryption protects data in transit.
- Regular security audits and server hardening.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update incorrect or incomplete information.
- Deletion: Ask us to delete your account and associated data.
- Unsubscribe: Opt out of marketing emails at any time.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
- Email: info@hayafashion.com
- Phone: 01840331169